Support and Repair
KitchenAid is a Whirlpool Corporation brand, and a still-covered appliance is often better routed back through that manufacturer channel — we'll say so even when it costs us the job.
If your KitchenAid appliance is still within its manufacturer coverage period, we’ll tell you plainly whether a factory-authorized repair or our own visit makes more financial sense — sometimes that means recommending you go through KitchenAid directly. After that period ends, the work itself is backed by our own 30-day workmanship warranty, and where a replacement part still carries coverage from Whirlpool, that part warranty runs alongside ours.
Yes — every completed repair carries a 30-day workmanship warranty from us, and manufacturer part warranties still apply where they cover the specific part installed.
It covers the labor and the fix itself — if the same problem returns within 30 days because of how the repair was performed, we come back and correct it at no charge.
Yes, tell us the purchase date when you book. We'll check honestly whether the repair is better handled through KitchenAid's manufacturer coverage or by us, and say so either way.
